Dear Candidate!

Greetings from TCS !!!

Role: Service Desk Engineer

Location: Chennai

Experience Range: 3 to 6 Years

Job Description:

- Answers and responds to inbound calls or electronic requests from end-users regarding products
- Creates and documents all support calls from the user community into the service desk tracking software
- Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
- Analyses and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
- Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
- Ensures accurate and necessary information is obtained by utilizing Remedy Templates when available




- Responsible for providing on-call support as needed
- Establishes and develops relationships with other IT&S; teams through frequent constructive communication
- Responsible for identifying shortcomings for implementing process improvements
- Complies with and supports HCA IT&S; standards, policies, and procedures
- Logs incidents and requests into appropriate product categorization
- Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
- Handles customers issues or requests with qualified attitude.
- Proven experience as ahelp desk technicianor other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

📌 Service Desk Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai