- Receive and process transportation booking requests through phone, email, website, or messagingplatforms.
- Confirm reservations and provide customers with accurate trip details, schedules, and pricing.
- Coordinate with dispatch, drivers, and operations teams to ensure vehicle availability and smooth service delivery.
- Update and maintain reservation records in the booking system.
- Handle booking modifications, cancellations, and special customer requests.
- Respond promptly to customer inquiries and resolve reservation-related issues.
- Monitor daily transportation schedules and communicate any changes to customers.
- Prepare reservation reports and maintain booking documentation.
- Ensure compliance with company policies and service standards.
- Support billing and payment verification related to reservations when required.
Preferred candidate profile
- Bachelor's degree, diploma, or equivalent qualification.
- Previous experience in reservations, customer service, transportation, logistics, or a similar role is preferred.
- Proficiency in Microsoft Office applications and reservation management systems.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced workplace.
- Good organizational and problem-solving abilities.
- Attention to detail and accuracy in data entry.