- Greet customers and assist them with their vehicle service needs
- Listen to and document customer complaints and service requests
- Provide accurate cost estimates for repairs and maintenance services
- Schedule service appointments and coordinate with service technicians
- Communicate clearly with customers about their vehicle’s issues and the repairs needed
- Review service history and recommend necessary services or repairs
- Ensure customer approval before performing any additional repairs
- Maintain an up-to-date knowledge of automotive diagnostics and repair techniques
- Provide follow-up service and maintain communication with customers during the repair process
- Address and resolve any customer complaints or concerns in a timely manner
- Upsell additional services and products when appropriate
- Manage work orders, invoices, and billing details
- Ensure that the service center meets quality standards and customer satisfaction goals
📌 Automotive Service Advisor (Vadodara)
🏢 Karnavati Group
📍 Vadodara
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