HIRING | BPO MANAGER – US PROCESS
Location: Ahmedabad, Gujarat
Industry: Merchant Services / FinTech
Process: International Outbound Sales – Voice
Shift: US Market Hours | Evening/Night Shift
ABOUT THE ROLE
We are looking for an experienced BPO Manager to lead and drive performance across an international outbound sales floor catering to US & European markets.
KEY RESPONSIBILITIES
- Lead and manage a team of 20–50 International Sales Executives
- Drive daily sales performance and achievement of KPIs
- Monitor call quality, productivity, conversion and adherence
- Coach, train and motivate the sales team
- Manage shift schedules, breaks and floor discipline
- Conduct daily briefings and regular performance reviews
- Handle sales escalations and support agents with complex objections
- Work closely with QA, HR & Training teams
- Drive initiatives to improve conversion and agent productivity
- Prepare daily/weekly performance reports for senior management
- Maintain a high-energy and performance-driven sales environment
WHAT WE OFFER
✔ Competitive Fixed Salary + Incentives
✔ Performance Bonuses & Rewards
✔ Global Company Exposure
✔ Growth opportunities Opportunities – India & Abroad
✔ Modern Office & International Work Environment
WHO CAN APPLY?
Candidates with strong experience in International Outbound Sales / BPO / Merchant Services / FinTech, along with proven team-handling experience, are encouraged to apply.
If you have the leadership skills to drive a high-performing international sales floor, we’d like to hear from you.
? Apply / Refer:
[email protected]
📌 BPO Manager (Ahmedabad)
🏢 Africruit
📍 Ahmedabad