- Handle patient enquiries through calls, WhatsApp, and other communication channels.
- Explain treatment procedures, packages, hospital facilities, and available services.
- Coordinate patient appointments, consultations, tests, surgeries, and follow-ups.
- Coordinate with doctors, hospitals, insurance teams, and internal operations teams.
- Assist patients with documentation and insurance/cashless requirements.
- Maintain accurate patient records and regularly update lead and patient status.
- Follow up with patients before and after treatment.
- Resolve patient queries and ensure a smooth patient experience.
- Convert qualified leads into consultations/treatments while maintaining a patient-first approach.
- Maintain daily reports, follow-ups, and performance updates.
Preferred Skills
- Excellent communication and interpersonal skills.
- Hindi and English communication skills.
- Good follow-up and coordination abilities.
- Basic knowledge of MS Excel/Google Sheets and CRM.
- Customer-service-oriented approach.
- Healthcare/hospital/insurance experience will be an advantage.
Qualification & Experience
- Graduate in any discipline.
- 1–3 years of experience in healthcare, hospital, insurance, telecalling, sales, or patient coordination preferred.
- Freshers with solid communication skills may also be considered.