- Handle patient enquiries received through phone calls, WhatsApp, website and other channels.
- Provide basic information about hospital services, treatments, doctors, appointments and procedures.
- Understand patient requirements and guide them to the appropriate department or doctor.
- Schedule and coordinate patient appointments.
- Follow up with enquiries and prospective patients.
- Maintain records of enquiries, follow-ups and appointments.
- Coordinate with the reception, doctors and other hospital teams to ensure smooth patient handling.
- Assist patients with their basic queries and provide timely information.
- Follow up with patients after enquiries/appointments when required.
- Support the team in converting genuine enquiries into appointments and consultations.
Eligibility
- Graduate / 12th Pass candidates with relevant experience can be considered.
- 1–2 years of experience in patient handling, customer service, telecalling, hospital front office, healthcare sales or a similar role.
- Experience in a hospital, clinic, Ayurvedic centre or healthcare organization will be preferred.
- Good verbal communication skills in Gujarati and Hindi; basic English is an advantage.
- Positive interpersonal and patient-handling skills.