Job Description

Job role: Front desk executive (FDE)

Duration: Full time

Location: Pan India

Department: Operations

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable setting for our guests

Job Responsibilities:

- Welcome guests with a smiling face
- Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc.
- Inform the customers about hostel policies, local information, nearby things to do, etc.
- Help guests to plan their itinerary
- Work with FDM/FDA to carry out smooth operations




- Ensure the highest standard of cleanliness in sync with the HK team
- Resolve day-to-day guest requests & complaints
- Record all financial transactions on a timely basis and as per company’s prescribed SOPs (record expenses, invoices, etc.)
- Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required)
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Front Desk Manager when needed
- Request guests for their feedback and review

Qualifications:

- Educational background: Hospitality graduate or Hospitality diploma
- 2+ Years of experience in the Hospitality industry
- Good communication, interpersonal & time-management skills
- Location Flexible
- CTC: Up to 3.60 LPA

📌 Receptionist / Front Office Executive (New Delhi)
🏢 THE HOSTELLER HOSPITALITY PRIVATE
📍 New Delhi