About the RoleWe are looking for an energetic and target-oriented Collection & Recovery Executive to join our team. The role involves communicating with customers over calls, following up on outstanding payments, and assisting in timely loan/EMI recoveries.
- Key ResponsibilitiesMake outbound calls to customers regarding pending loans/EMI payments.
- Follow up with customers for overdue and outstanding payments.
- Understand customer concerns and provide appropriate payment-related information.
- Negotiate and encourage customers to clear their pending dues within the agreed timelines.
- Maintain accurate records of customer interactions and payment commitments.
- Follow up on promised payment dates and ensure timely closure.
- Meet daily/monthly collection and calling targets.
- Maintain professional and respectful communication with customers.
- Escalate unresolved or complex customer cases to the concerned team.
- RequirementsMinimum 12th Pass / Graduate.
- Freshers can apply; experience in telecalling, collections, recovery, BPO, or customer service will be an added advantage.
- Good communication skills in Hindi and basic English.
- Comfortable making a high volume of outbound calls.
- Target-oriented and willing to work in a performance-driven workplace.
- Basic computer knowledge.
- What We OfferFixed salary + performance incentives
- Structured training and learning opportunities
- Growth opportunities within the Collections & Recovery function
- Professional and supportive work environment