Key Responsibilities:

- Visit customers with overdue EMIs at their registered/current addresses.
- Follow up with customers for timely repayment of outstanding dues.
- Explain overdue amounts and repayment requirements to customers.
- Negotiate and facilitate payment/settlement as per company guidelines.
- Maintain daily visit and collection records.
- Collect payments through authorised company channels and provide necessary documentation/receipts.
- Coordinate with the back-office and collections team regarding customer status and follow-ups.
- Maintain professional conduct and follow company collection policies and applicable regulatory guidelines.

Requirements:

- 12th Pass / Graduate.
- 0–3 years of experience in field collections, debt recovery, banking, NBFC or similar roles.
- Two-wheeler and valid driving licence preferred/required.
- Valuable communication and negotiation skills.
- Comfortable with extensive field travel across Mumbai.
- Basic smartphone and app usage.
- Target-oriented, disciplined and reliable.
- Freshers with a willingness to work in field collections may also apply.

📌 Debt Recovery Agent (Mumbai)
🏢 Phillip Finance and Investment Services India Private
📍 Mumbai