Job Title: Customer Support Executive Department: Customer Support / Operations Employment Type: Full-Time Work Location: [Company Location] Experience: Freshers and experienced candidates can apply.
Job SummaryWe are looking for a customer-focused and enthusiastic Customer Support Executive to handle inbound and outbound calls, address customer queries, provide accurate information, and ensure a smooth customer experience. The candidate should have good communication skills, a professional attitude, and the ability to handle customer concerns efficiently.
- Key ResponsibilitiesHandle inbound and outbound calls to assist customers with their queries and requests.
- Provide accurate information about services, appointments, and other customer-related inquiries.
- Resolve customer concerns professionally and escalate complex issues to the concerned departments.
- Follow up with customers to ensure their queries are resolved and appointments are confirmed.
- Maintain accurate customer records and update call details in the CRM system.
- Follow the prescribed calling scripts, communication protocols, and quality standards.
- Achieve daily calling targets and maintain service quality.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Required Skills & QualificationsGood verbal communication skills in English and Telugu.
- Basic computer knowledge and familiarity with MS Excel.
- Positive listening, problem-solving, and customer-handling skills.
- Ability to maintain a professional and courteous tone.
- Willingness to work in rotational shifts, if required.
- Freshers and experienced candidates with a customer service background are welcome.
- What We OfferProfessional training and development opportunities.
- Supportive work environment.
- Opportunities for career growth within the organization.