CRM Executive – Job Description
Location: Noida (Sector 2)
Company:** Ear Solutions Pvt. Ltd.
Key Responsibilities :
* Handle inbound & outbound customer calls.
* Schedule and coordinate patient appointments.
* Follow up with patients for appointments, trials, payments, and feedback.
* Maintain and update patient records in the CRM system.
* Resolve customer queries and escalate issues when required.
* Coordinate with Audiologists and Centre Managers for smooth patient service.
* Maintain daily call logs and CRM reports.
* Ensure excellent customer service and patient satisfaction.
*Requirements*
* Graduate in any discipline.
* 1–3 years of experience in CRM, Customer Support, Telecalling, or Healthcare.
* Valuable communication skills in Hindi & English.
* Basic knowledge of MS Office and CRM software.
* Strong follow-up, coordination, and interpersonal skills.
* Ability to multitask and work in a target-oriented environment.
**? Email:**
[email protected] or Whatsapp at +91 (phone hidden)
📌 CRM Executive (Noida)
🏢 Ear Solutions Private
📍 Noida