The Loan Collection manager is responsible for managing past-due accounts, contacting delinquent borrowers, and recovering outstanding loan payments while maintaining skilled customer interactions and regulatory compliance.
Key Responsibilities
- Outbound Recovery: Contact delinquent borrowers via phone, email, and field visits to remind them of overdue balances and secure immediate payment.
- Negotiation & Resolution: Evaluate borrower financial situations to negotiate payment plans, settlements, or restructuring within company authorization limits.
- Account Tracking: Monitor assigned debt portfolios, log customer interactions in the collections CRM, and track promises to pay (PTP).
- Field Visits:
Conduct door-to-door field traces and physical visits for persistent non-responsive or high-bucket delinquent accounts.
- Compliance & Escalation: Ensure strict adherence to fair debt collection practices and debt recovery regulations; escalate fraudulent or uncollectible accounts to legal/skip-tracing teams.
Key Qualifications & Skills
- Education: Higher Secondary (10+2) or Bachelor’s degree in any discipline.
- Experience: 1–3 years of experience in tele-collections, field recovery, or debt management (NBFC/Banking preferred).
- Skills: Strong negotiation, conflict resolution, assertiveness, and fluency in local languages; familiarity with collection CRM software.
📌 Collection Team Leader (Bhubaneswar)
🏢 GeoAlgo Technologies
📍 Bhubaneswar
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