Position - Customer Support Executive

Location - Surat (Work-from-Office)

Experience - 0 to 3 years

Key Responsibilities:

Customer Assistance:

- Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner.
- Provide accurate information about product features, functionalities, and services.
- Ensure high levels of customer satisfaction by resolving concerns effectively.

Issue Resolution:

- Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.
- Coordinate with technical support or other departments for more complex queries.
- Follow up with customers to ensure their concerns are fully resolved and document outcomes.

Product Knowledge:

- Gain a deep understanding of the company's products and services to provide comprehensive support.
- Stay updated on current features, updates, and company policies to offer accurate assistance.

Documentation:

- Log customer interactions, issues, and resolutions in the CRM or support system.
- Maintain a record of frequently asked questions (FAQs)



and common issues to improve support efficiency.
- Provide reports on recurring issues and customer feedback to help improve the product.

Customer Feedback:

- Collect customer feedback and insights for continuous product and service improvement.
- Share customer suggestions and pain points with the team to enhance service quality.

Key Competencies:

- Patience and empathy when dealing with customers.
- Ability to multitask and prioritize work effectively.
- Technical aptitude to quickly learn and understand new products.
- Team player with a proactive attitude and eagerness to learn.

Requirement

- 0 - 3 years of experience in a customer support role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with the ability to think quickly and make sound decisions.
- Ability to handle challenging customer situations and work in a fast-paced environment.
- Understanding of Tally is plus.

📌 Customer Support Executive (Surat)
🏢 Vyaparaap
📍 Surat