HIRING | OPERATIONS MANAGER – PURCHASE PROTECTION | MUMBAI Looking to lead high-volume operations where claims, settlements and partner reconciliations need to run with precision? We’re hiring for an Operations Manager to own the end-to-end operating cycle for purchase-protection programs across e-commerce, shipping and embedded insurance. ROLE DETAILS Team: Purchase Protection – Operations Designation: Operations Manager Domain: Purchase Protection | Insurance Operations | E-commerce / Insurtech Location: Mumbai ⏳ Experience: 5–10 Years Work Model: 3 Days Work From Office WHAT WE’RE LOOKING FOR ✔ 5–10 years of hands-on experience in E-commerce, Logistics, Payments, Lending, Insurance or Insurtech Operations ✔ Strong experience in Claims Operations, Settlements, Reconciliation, Payouts or Dispute Management ✔ Proven ownership of recurring, high-volume operational processes from data/enrolment through claims and settlement ✔ Strong Excel/spreadsheet skills with working knowledge of SQL or BI tools ✔ Experience creating and implementing SOPs, TAT metrics,



process improvements and operational dashboards ✔ Strong stakeholder and partner communication skills with excellent numerical and operational discipline KEY RESPONSIBILITIES • Manage enrolment, data feeds and exception handling • Own claims intake, adjudication, payouts and TAT tracking • Manage partner & insurer settlements and reconciliations • Prepare weekly/monthly MIS and operational reports • Build SOPs and launch checklists for recent programs • Identify process gaps and drive automation with Data/Product • Manage and guide Operations Analysts • Conduct program-level deep-dives and improve processes ⭐ NICE TO HAVE: RTO/Shipping Protection, Embedded Insurance, Device Protection, Extended Warranty or insurer-side operations experience. You can also view all current openings on our Linkedin Page Post ⬇️ ( ) Hiring OperationsManager Operations Insurance Insurtech Ecommerce ClaimsOperations Mumbai

📌 Operations Manager (India)
🏢 TiltedDelta®
📍 India