Profile : Technical Support Engineer Experience: 1 Years Location: Hyderabad Salary: 3LPA Job Summary A Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user environments. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations. Key Responsibilities Provide technical support for Windows servers, desktops, laptops, and IT infrastructure. Troubleshoot Windows OS, Active Directory, Group Policy, DNS, and DHCP issues. Perform user and computer management, password resets, and basic domain administration. Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues. Support VMware, vSphere, ESXi, and Microsoft Hyper-V environments. Perform backup monitoring, troubleshooting, restore, and recovery activities. Support storage systems including NAS, SAN, RAID, and iSCSI. Troubleshoot server hardware, disks, RAID controllers, RAM, NICs, and other components. Manage file and folder permissions, NTFS permissions, and shared folders. Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat. Maintain technical documentation and prepare incident/service reports. Coordinate with vendors and technical teams for issue resolution. Follow IT security, backup, and operational procedures. Technical Skills Windows & Active Directory Windows Server 2016/2019/2022 Active Directory, AD DS,



Domain Controller Group Policy, GPO, GPMC DNS, DHCP, User & Computer Management Windows Troubleshooting, Event Viewer, Services, Registry, Windows Updates Virtualization VMware, vSphere, ESXi Microsoft Hyper-V Virtual Machine Administration and Troubleshooting Networking TCP/IP, IPv4, Subnetting, Default Gateway DNS, DHCP, VLAN and Basic Routing Ping, Tracert/Traceroute, NSLookup, Telnet, Test-NetConnection, Netstat Backup Backup & Recovery concepts Full, Incremental and Differential Backup Backup Retention, Restore and Recovery Acronis, Veeam, Commvault, Veritas, Windows Server Backup, Azure Backup Storage & Hardware NAS, SAN, RAID, iSCSI, SMB/CIFS Server Hardware, CPU, RAM, HDD/SSD, RAID Controller and NIC Dell, HPE and Lenovo Servers Hardware and Storage Troubleshooting File Services Windows File Server NTFS and Share Permissions SMB Required Skills Good troubleshooting and problem-solving skills. Basic understanding of IT infrastructure and networking. Valuable communication and customer-handling skills. Ability to diagnose and resolve technical issues independently. Willingness to learn new technologies and work with different IT environments. Qualifications & Experience Bachelor’s degree/Diploma in Computer Science, Information Technology, Electronics, or a related field. 1 years of experience in Technical Support, IT Support, System Administration, or Infrastructure Support. Experience in enterprise IT environments will be an added advantage.

📌 Technical Support Specialist (Telangana)
🏢 OrbiTouch HR
📍 Telangana