BS Eduworld Company: BS Eduworld Pvt Ltd Department: Admissions / Student Counselling Position: Student Counsellor / Education Counsellor Location: Delhi NCR / (Office Location) Employment Type: Full-Time Required Experience: 2 years Reporting To: Sales Head / Business Head About the Role BS Eduworld is looking for a Student Counsellor who will guide prospective students and working professionals regarding suitable academic programmes, eligibility, admission procedures, university options and programme-related queries. The counsellor will be responsible for lead conversion, regular follow-ups, counselling and admission closure , while maintaining a professional and student-focused approach. Key Responsibilities 1. Student Counselling Counsel students and working professionals regarding available programmes. Understand the candidate's educational background, career goals and requirements. Explain programme structure, eligibility, duration, admission process and applicable fees. Provide accurate information about universities, programmes and documentation requirements. Help candidates identify programmes appropriate to their stated academic and professional objectives. Address student queries through calls, WhatsApp, email and other communication channels. 2. Lead Management Handle leads generated through website, Google Ads, Meta Ads, WhatsApp, calls, referrals and other channels . Make timely calls to new leads. Qualify leads based on programme interest, eligibility, location, experience and requirements. Maintain accurate lead status in the CRM. Ensure no qualified lead remains unattended. Follow up consistently with prospective students. 3. Admissions & Conversion Guide candidates through the complete admission journey. Explain application and documentation requirements. Coordinate with the admissions/operations team for application processing.



Follow up until the candidate completes the required admission formalities. Maintain accurate records of applications, conversions and pending cases. Work towards assigned monthly admission/revenue targets. 4. CRM Management Update every interaction with the student in the CRM. Maintain accurate lead stages such as: Recent Lead Contacted Interested Counselling Done Follow-up Application Started Documents Pending Admission Confirmed Not Interested Lost Maintain follow-up dates and next-action reminders. Ensure CRM data is updated on a daily basis. 5. Follow-Up Management Conduct systematic follow-ups through calls, WhatsApp and email. Understand reasons for delayed decisions. Provide additional information required by prospective students. Reconnect with old and inactive leads where appropriate. Maintain a structured follow-up pipeline. 6. Coordination with Internal Teams Coordinate with: Sales / Business Development For lead allocation and targets. Operations / Admissions For application processing and documentation. Academic Team For programme-related queries. Finance For fee/payment-related coordination. Marketing For feedback on lead quality and campaign performance. Key Responsibilities for International Students Where applicable, the counsellor may handle students from: UAE Saudi Arabia Qatar Bahrain Kuwait Oman UK USA Canada Australia Europe Africa Southeast Asia Responsibilities include: Understanding international student requirements.



Explaining programme delivery and admission processes clearly. Coordinating across different time zones. Communicating professionally with international candidates. Maintaining accurate documentation. Important Compliance Responsibility The counsellor must not make unsupported claims regarding: Accreditation Government recognition Degree equivalence University rankings Employment guarantees Immigration/visa benefits Professional licensing Guaranteed acceptance of a qualification in a particular country All programme and university information should be communicated according to the official information approved by BS Eduworld and the respective awarding institution . Daily Responsibilities A Student Counsellor is expected to: Contact newly assigned leads. Follow up with existing prospects. Conduct counselling calls. Update CRM records. Send approved programme information. Track applications and documentation. Coordinate pending admissions. Prepare daily follow-up reports. Meet assigned counselling/conversion targets. Required Skills Excellent verbal and written communication Strong counselling and listening skills Persuasion and negotiation abilities Customer relationship management Good knowledge of education programmes Strong follow-up discipline Comfortable working with targets Good MS Excel/Google Sheets knowledge CRM experience WhatsApp/email communication skills Ability to handle objections professionally Ability to communicate with students and working professionals Qualification Education: Graduate in any discipline. A background in education, management, marketing or related fields is preferred. Experience in higher education, international education, EdTech or professional certification programmes will be an advantage.

📌 Student Counselor (India)
🏢 BS Eduworld
📍 India