We are looking for a proactive and customer-focused Telecaller / Customer Support Executive to join our team. The ideal candidate should have excellent communication skills, be sales-oriented, and be able to handle customer queries across multiple channels while driving conversions.
Key Responsibilities
- Assist customers via phone calls, WhatsApp, chat, and email.
- Guide customers with product selection and resolve their queries.
- Provide accurate information on products, pricing, offers, and order status.
- Handle customer objections and convert inquiries into sales.
- Coordinate with the warehouse and operations team for order processing and dispatch.
- Manage returns, exchanges, and customer complaints professionally.
- Maintain customer records and follow up with leads.
- Achieve daily, weekly,
and monthly sales targets.
Requirements
- 1–2 years of experience in Telecalling, Customer Support, Inside Sales, or a similar role.
- Excellent verbal and written communication skills.
- Valuable convincing and negotiation abilities.
- Comfortable using WhatsApp, email, and CRM/customer management tools.
- Basic computer knowledge and a customer-first approach.
- Ability to work in a fast-paced environment.
What We Offer
- Salary: ₹18,000–₹30,000 per month
- Growth opportunities in a fast-growing fashion brand