- 1. TELECALLER – DEBT COLLECTIONKey ResponsibilitiesContact customers through calls regarding pending/outstanding payments.
- Inform customers about overdue amounts and payment deadlines.
- Follow up regularly with customers for payment commitments.
- Explain repayment options and assist customers in making payments.
- Maintain proper records of calls, customer responses, commitments and payments.
- Follow up on PTP (Promise to Pay) and ensure timely payment.
- Handle customer queries professionally and escalate disputed cases when required.
- Achieve monthly collection and call-performance targets.
- Maintain confidentiality of customer and portfolio information.
- Follow company-approved collection processes and communication guidelines.

2. FIELD EXECUTIVE – DEBT COLLECTIONKey ResponsibilitiesVisit customers at their available/contactable locations for collection follow-up.

- Conduct skilled face-to-face communication regarding overdue payments.
- Explain outstanding dues and available repayment options.




- Generate and follow up on PTP (Promise to Pay).
- Achieve assigned daily and monthly collection targets.
- Maintain daily visit reports and customer interaction records.
- Update customer status, payment commitments and visit outcomes in the system/app.
- Coordinate with the Telecalling and Collection Team.
- Follow up on broken PTPs and overdue accounts.
- Handle customer queries and disputes professionally.
- Ensure all collection activities are carried out as per company policy and applicable guidelines.
- Eligibility10th / 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Good communication and negotiation skills.
- Two-wheeler and valid driving licence preferred.
- Knowledge of local area is an advantage.
- Hindi/Gujarati/English communication preferred.
- Prior experience in field collection, banking, NBFC, finance or recovery will be an advantage.

📌 Tele Caller & Field Exacutive (Vadodara)
🏢 Cred Business Services
📍 Vadodara