This role is to handle inquiries, quotations, order processing, and customer follow-ups.
You will act as a link between sales, production, and customer.
1. Inquiry Handling
- Receive inquiry from sales / customer
- Check basic details (type, size, quantity, delivery)
- Enter inquiry in system / register
- Follow up for missing details
2. Quotation Support
- Prepare quotation in given format
- Check details properly
- Get approval from senior
- Share quotation with customer
- Maintain quotation record
3. Order Processing
- Receive confirmed order / PO
- Check price, terms, delivery
- Enter order in system
- Share details with production & accounts
4. Follow-up & Coordination
- Follow up with production for order status
- Update sales team
- Update customer about status
5. Customer Communication
- Handle calls / WhatsApp / emails
- Give proper updates
- Inform clearly in case of delay
6. Record Maintenance
- Maintain:
- Inquiry list
- Quotation list
- Order status
Basic Expectations
- Work should be accurate (no mistakes)
- Follow-up should be regular (no delay)
- Communication should be explicit and polite
- Work should be properly recorded