Company: Baby Joy Fertility & IVF Centre

Position: Patient Coordinator

Location: Ludhiana

Experience: 2–4 years in IVF, healthcare, hospital, or patient coordination preferred

Job SummaryWe are looking for a Patient Coordinator to manage patient communication and coordination throughout their treatment journey. The candidate will act as a bridge between patients, doctors, and internal teams, ensuring smooth coordination and a positive patient experience.

Key Responsibilities:

- Coordinate and assist patients throughout their IVF/fertility treatment journey.
- Handle patient enquiries through calls, WhatsApp, and in-person communication.
- Schedule and coordinate doctor consultations, investigations, procedures, and follow-ups.
- Explain treatment-related processes, appointments, and required documentation to patients.
- Coordinate with doctors, embryologists, nursing staff, and other departments.
- Maintain accurate patient records and update information in the CRM/software.
- Follow up with patients regarding appointments, reports, procedures, and treatment plans.
- Ensure timely communication of appointments and treatment schedules.




- Address routine patient queries and escalate medical or clinical concerns to the concerned doctor/team.
- Maintain regular follow-up with patients and support patient retention.
- Coordinate with the billing/front-office team regarding patient requirements and appointments.
- Maintain confidentiality of patient information and follow hospital protocols.
- Prepare regular patient follow-up and coordination reports.

Requirements:

- Graduate in any discipline; healthcare-related qualification will be an advantage.
- 2–4 years of experience in IVF, fertility clinics, hospitals, healthcare, or patient coordination preferred.
- Excellent communication and interpersonal skills.
- Good command of English and Hindi; additional languages will be an advantage.
- Comfortable handling patients and their attendants professionally.
- Good follow-up, coordination, and organisational skills.
- Empathetic, patient-focused, and skilled approach.

If interested share resume/call

Jisha HR

Baby JOy Fertility & IVF

📌 Clinical Services Manager (Ludhiana)
🏢 Baby Joy Fertility and IVF Centre
📍 Ludhiana