Café De Rois is looking for a well-groomed, polite, and customer-focused **Guest Relation Executive (GRE)** to be the first point of contact for our guests. The GRE will ensure a warm welcome, smooth guest handling, and an exceptional dining experience through excellent communication and service skills.
Key Responsibilities:
* Greet guests courteously upon arrival and assist with seating
* Maintain a pleasant, polite, and professional attitude at all times
* Handle guest inquiries, feedback, and basic complaints efficiently
* Coordinate with stewards and kitchen staff to ensure smooth service
* Manage waiting lists during peak hours and inform guests of wait times
* Ensure guests are comfortable and satisfied throughout their visit
* Maintain cleanliness and organization of the reception/waiting area
* Assist in handling reservations and walk-in guests
* Thank guests upon departure and encourage repeat visits
Required Skills & Competencies:
* Excellent communication and interpersonal skills
* Polite manners with a customer-first mindset
* Well-groomed appearance and professional body language
* Strong listening and problem-solving abilities
* Ability to handle guests calmly and confidently
* Basic knowledge of food & beverage service
* Time management and multitasking skills
* Team coordination and leadership support skills
* Ability to work under pressure during busy hours
* Basic computer knowledge (billing system / reservation tools is an advantage)
Work Timings (Shift-Based):
* Shift 1: 11:00 AM – 8:00 PM
* Shift 2: 2:00 PM – 11:00 PM
(Flexibility to work in assigned shifts is mandatory.)
Requirements:
* Prior experience in hospitality/customer service preferred
* Presentable, well-spoken, and customer-oriented personality
* Positive attitude with strong service ethics
Benefits:
* Fixed shift system
* Professional and respectful work environment
* Growth opportunities opportunities in hospitality