We are looking for a customer-focused and technically sound *Service Advisor* to join our Service Department. The candidate will be responsible for handling customers, understanding vehicle/service requirements, coordinating with technicians, and ensuring timely and quality service delivery.
Key Responsibilities
* Greet customers and understand their vehicle/service requirements.
* Prepare accurate *Job Cards* based on customer complaints and vehicle condition.
* Coordinate with technicians for vehicle inspection, diagnosis, repair and servicing.
* Explain repair requirements, estimated costs and service timelines to customers.
* Provide regular updates to customers regarding vehicle status.
* Coordinate with the spare parts and service teams for timely repairs.
* Conduct vehicle inspection before delivery and ensure customer satisfaction.
* Handle service-related complaints and resolve customer concerns professionally.
* Maintain proper records of job cards, service history, billing and vehicle delivery.
* Follow up with customers after service and promote periodic maintenance.
* Support warranty claims and related documentation.
* Achieve customer satisfaction and service department targets.
* Ensure compliance with company service processes and safety standards.
Requirements
* Graduate/Diploma in Automobile, Mechanical Engineering or related field preferred.
* 2-6 years of experience as a Service Advisor preferably in automobile or EV industry.
* Valuable knowledge of automobile/EV service processes.
* Strong communication and customer-handling skills.
* Basic knowledge of MS Office and service management systems.
* Ability to coordinate effectively with technicians and other departments.
* Good problem-solving and negotiation skills.
* Candidates with experience in EV, electric scooters, electric vehicles or automobile dealerships will be preferred.
📌 Automotive Service Advisor (Bhubaneswar)
🏢 Skyy Rider Electric
📍 Bhubaneswar
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