- Handle customer reception, job card creation, and vehicle tracking.
- Understand repair requirements and provide transparent estimates/updates.
- Ensure vehicle protection, cleanliness, and road test procedures.
- Coordinate timely vehicle delivery with accurate billing and explanation.
- Manage invoicing, payments, and job card closure.
- Conduct service reminders, welcome/service introduction, and follow-up calls.
- Collect customer feedback and ensure complaint resolution within 48 hours.
- Maintain high standards of customer service and satisfaction.