- Job ResponsibilitiesManage and update customer & lead data in Zoho CRM.
- Handle leads from IndiaMART, WhatsApp, Website, Email & Calls.
- Assign leads to sales executives and monitor follow-ups.
- Track quotations, enquiries, orders and customer communication.
- Maintain Hot/Warm/Cold leads and next follow-up dates.
- Coordinate with sales and purchase teams for customer requirements.
- Prepare daily/weekly CRM and sales reports.
- Identify pending/missed follow-ups and ensure timely action.
- RequirementsGood communication and coordination skills.
- Basic knowledge of CRM & MS Excel.
- Strong follow-up and organizational skills.
- Experience in CRM/Inside Sales/Customer Support preferred.
- Freshers with positive communication skills can also apply.
Key Skills: Zoho CRM | Lead Management | Follow-up | Customer Coordination | MS Excel | Sales Support