Vajraa.io is a growing technology-driven company focused on building innovative digital solutions and creating current opportunities through technology. We are expanding our operations and looking for a responsible HR skilled who can manage internal HR processes, support employee engagement, and contribute to the growth and development of our organization.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other support channels.
- Understand customer concerns and provide accurate information and solutions.
- Follow up with customers regarding pending requests and services.
- Coordinate with internal teams to resolve customer issues.
- Maintain records of customer queries, complaints, follow-ups, and resolutions.
- Provide timely updates to customers on request status.
- Escalate unresolved or complex issues to the concerned team.
- Ensure timely closure of customer requests.
- Maintain daily support reports and MIS.
- Collect and handle customer feedback.
- Maintain professional communication with customers.
- Support day-to-day operational activities when required.
Required Skills
- Customer Support & Customer Handling
- Good Communication Skills
- Problem Solving
- Follow-up & Coordination
- Basic MS Excel
- Email & WhatsApp Communication
- Basic Computer Knowledge
- CRM / Support Tool Knowledge
- Time Management
- Ability to Handle Multiple Queries
- Patience and Customer-focused Approach
- Marathi, Hindi & Basic English Communication
- Qualification Minimum Education: 12th Pass
- Freshers: Can be considered if they have good communication and customer-handling skills.
📌 Customer Support Executive (Pune)
🏢 Vajraa.Io
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.