We are looking for a Call Coordinator to manage customer service calls, coordinate with internal teams and engineers, and ensure timely resolution of customer issues.
Key Responsibilities
- Handle customer calls and provide timely and accurate support.
- Coordinate with internal teams for smooth resolution of customer queries.
- Assign and coordinate engineers for customer service calls.
- Maintain call logs, service records, and follow up on pending issues.
- Monitor customer complaints and ensure timely closure.
- Ensure customer satisfaction and adherence to service-level targets.
- Coordinate with field engineers and relevant departments for service requirements.
- Assist in process improvement and team coordination.
- Track the status of assigned service calls and provide regular updates.
Required Skills:
- Valuable communication and negotiation skills.
- Strong problem-solving and analytical abilities.
- Basic computer knowledge, especially MS Office.
- Ability to work under pressure and meet targets.
- Good coordination and follow-up skills.
- Team player with a positive attitude.
- Ability to handle multiple calls/tasks efficiently.