? Hiring: Customer Support Supervisor – International BPO

? Location: Kolkata

? Role: Customer Support Supervisor

? Shift: Night Shift

? Salary: Best in Industry + Incentives

Job Responsibilities

- Supervise and manage the Customer Support team.

- Handle customer escalations and ensure quick resolution.

- Monitor team performance, productivity, and quality.

- Conduct team huddles and provide regular feedback.

- Achieve daily and monthly team targets.

- Prepare daily/weekly performance reports.

- Support team members in handling difficult customer calls.

- Coordinate with management for smooth process operations.

Requirements

- 2–4 years of experience in International BPO Customer Support.

- Previous Team Leader/Supervisor experience preferred.

- Excellent English communication skills.

- Solid team-handling and problem-solving skills.

- Comfortable working in a night shift.

- Immediate joiners preferred.

? Industry: International BPO / Customer Support

Call Mousumi @(phone hidden)

📌 On-Call Customer Support Supervisor – International BPO (Kolkata)
🏢 DWC Technologies Private
📍 Kolkata