Job OverviewWe are looking for a confident and customer-focused Customer Onboarding Executive to join our team. The candidate will be responsible for communicating with customers, understanding their requirements, guiding them through the onboarding process, and ensuring a smooth customer experience.
- Key ResponsibilitiesContact potential and existing customers through calls and other communication channels.
- Explain company services, processes, and onboarding requirements clearly.
- Understand customer requirements and provide appropriate solutions.
- Collect and verify required customer information and documents.
- Follow up with customers to complete the onboarding process.
- Maintain accurate customer records and update details regularly.
- Coordinate with internal teams to resolve customer queries and onboarding issues.
- Build and maintain positive relationships with customers.
- Handle customer queries professionally and ensure timely resolution.
- Maintain daily call, follow-up, and onboarding reports.
- Achieve assigned onboarding and customer conversion targets.
- Ensure proper communication and timely follow-ups with prospective customers.
- RequirementsGraduate in any discipline.
- 1–3 years of experience in customer onboarding, customer support, telesales, telecalling, or a similar role.
- Excellent verbal and written communication skills.
- Confident and skilled telephone communication.
- Good interpersonal and convincing skills.
- Basic knowledge of MS Excel and Google Sheets.
- Ability to manage multiple follow-ups and meet targets.
- Positive attitude and strong customer-handling skills.
- Candidates who are comfortable with voice/blended communication are preferred.
Key SkillsCustomer Handling | Communication | Follow-up | Telecalling | Onboarding | Lead Conversion | Relationship Management | MS Excel | Reporting | Problem Solving
- What We OfferCompetitive salary package.
- Performance-based incentives.
- Professional and supportive work environment.
- Opportunity for career growth.
- Training and development opportunities.