Here’s a skilled, reusable JD for a BPO Voice Process role:
JOB DESCRIPTION – BPO VOICE PROCESSPosition: Customer Service Associate – Voice Process
Process: Hindi Voice Process
Location: Work From Office
Employment Type: Full-Time
- EligibilityMinimum 12th Pass
- Freshers are welcome to apply
- Good communication skills in Hindi English
- Basic English understanding preferred
- Male & Female candidates can apply
- Job ResponsibilitiesHandle customer calls professionally.
- Understand customer queries and provide appropriate solutions.
- Maintain proper call quality and customer service standards.
- Record customer information accurately in the system.
- Follow company processes, policies, and quality guidelines.
- Achieve assigned performance and productivity targets.
- Shift DetailsFemale: 8 AM to 8 PM – Any 9 hours
- Male: 10:00 AM to 12PM PM – Any 9 hours
- Working Days: 6 days per week
Salary₹12500 up to In-Hand per month
- Documents RequiredAadhaar Card
- PAN Card
- Bank Account Details / Passbook
- Last Qualification Certificate
- Key SkillsGood verbal communication
- Customer-handling skills
- Active listening
- Positive attitude
- Willingness to work from office