Job Description – Customer Care ExecutiveJob Title: Customer Care Executive
Department: Customer Service / Operations
Location: SARJAPURA ROAD
Reports To: Customer Service Manager / Team Leader
Job SummaryWe are looking for a friendly, skilled, and customer-focused Customer Care Executive to handle customer inquiries, provide information, resolve complaints, and ensure a positive customer experience.
- Key ResponsibilitiesHandle customer inquiries through phone calls, email, chat, and other communication channels.
- Understand customer concerns and provide accurate information and solutions.
- Resolve customer complaints in a professional and timely manner.
- Follow up with customers to ensure proper resolution of their issues.
- Maintain accurate records of customer interactions and complaints.
- Coordinate with internal departments to resolve customer issues.
- Provide information about products, services, pricing, and company policies.
- Achieve customer service and performance targets.
- Maintain a positive and professional relationship with customers.
- Escalate complex issues to the concerned supervisor or manager.
- Follow company customer service policies and procedures.
- Eligibility CriteriaMinimum qualification: 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Prior experience in customer service or call center operations is an advantage.
- Basic computer knowledge is required.
- Required SkillsExcellent communication skills.
- Good listening and problem-solving abilities.
- Customer-friendly attitude.
- Patience and professional behavior.
- Basic knowledge of MS Office and CRM software.
- Ability to work under pressure and handle multiple customer queries.
- Knowledge of local languages, Hindi, and English is preferred.
- Salary & BenefitsSalary: As per company standards and experience.
- Performance incentives (if applicable).
- Training and career growth opportunities.
- Employee benefits as per company policy.
- Working ConditionsFull-time position.
- Work from office or as per company requirements.
- Rotational shifts may apply.
- Weekly off as per company policy.