Job Title: Operations Manager: NICMAR Online
Function: Operations
Location: Mumbai
Reports to position: Business Head
Team Management Role: Yes
Job Purpose
Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
Ensure high-quality, seamless experiences for every learner.
Job Outline
Design and optimize SOPs across delivery, engagement, feedback, and career support.
Automate and scale systems using tech-driven workflows.
Design and optimize SOPs across delivery, engagement, feedback, and career support.
Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
Build a high-performance, learner-centric culture.
Collaborate with placement teams to align learning outcomes with real hiring needs.
Enable internships, capstones, and direct hiring pipelines.
Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.
Job Specification
Knowledge/Education:
Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.
Specific Skills:
Track learner progress, satisfaction, and placement metrics.
Drive continuous improvements with actionable insights.
Desirable Experience:
3–8 years in ops or program management (preferably in edtech or University).
Comfort with tools & automation.
Team leadership experience and a sharp eye for execution.
A passion for learner success and industry relevance.
Job Interface/Relationships
Internal:
· Program Managers – Daily coordination on schedules, cohort tracking,



and learner issues.
· Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.
· Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.
· Technology Team – For LMS, CRM, automation tools, and tech support resolution.
· Admissions & Marketing – For learner onboarding readiness and cohort communication timelines.
External:
· Industry Partners & Employers – Coordinating projects, placements, hiring opportunities, and guest sessions.
· EdTech Vendors/Tool Providers – For operational tools, integration support, and system improvements.
Key Result Area
Key Performance Indicator (KPI) Measure Weightage:
· Program delivery timelines adherence: ≥ 95%
· Placement rate within 3 months of program end: ≥ 75%
· Onboarding satisfaction score (learner/faculty): ≥ 4.5/5
· Average response/resolution time for learner queries: ≤ 24 hours
· Team performance review scores: ≥ 4/5
· Internal stakeholder satisfaction score: ≥ 90%
· Capstone projects/internships activated per quarter: ≥ 3
· Employer satisfaction score with program alignment: ≥ 4.5/5
· Current hiring partnerships created: ≥ 2 per quarter
· Operational error/issue rate: ≤ 3% per cohort
Any Other Significant Input
· Faculty Performance Feedback Loop – Implement structured evaluations for faculty.
· Scalability Planning – SOPs and workflows for multi-cohort expansion.
· Cohort Health Monitoring – Track engagement, drop-off risks, and intervention needs.
· Risk Management Playbook – Anticipate and mitigate delivery or staffing issues.

📌 Operations Manager (Bandra Kurla Complex)
🏢 NICMAR
📍 Bandra Kurla Complex