Tech Program Manager – Retail Technology – Job Description

About this team
This role is on Point of Sale team in the technology organization. This team is responsible for maintaining POS system and integrating with backend enterprise systems. We are looking for an IT Technical Program Manager to contribute to success by planning, developing, managing, and implementing medium to large cross-divisional, multi-year projects using a structured project management methodology. Projects will have both business and technology focus with emphasis on leading from front. This role will also provide support for high level technical design reviews and architecture for various key implementations by coordinating with architects on the team and other cross functional teams.

Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try current things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead. We create space for team members to share feedback and ideas that can help us continually grow as an organization.
We operate following agile framework and leverage multiple product teams across our various functions. We encourage our teams to norm and figure out the best way to deliver critical business initiatives. We institute a culture of fun and lightheartedness to enjoy work each day. We are inclusive and know that we are stronger as a team than as an individual.

Experience and Skillset:
Initiates, plans, controls, and implements medium to large cross-divisional, multi-year projects utilizing project management practices
Ensures overall deliverables are completed, including project charter, plan, schedule, requirements, design, development, testing, implementation, policies and procedures, standards, contracts, risks,



and issues resolutions
Plans projects in detail, develops and manages project budgets, organizes project teams and works with resource managers to coordinate and align resource needs
Identifies, evaluates, and proactively manages cross-project interdependencies
Manages progress of efforts and communicates status to sponsors, stakeholders on a regular basis and to senior leadership as needed
Participates in strategic roadmap planning and may facilitate and provide materials for portfolio review meetings
Excellent communication skills, able to flex style and work with all levels within the organization from individual contributors to Executives
Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies utilizing relative process improvement techniques and methodologies.
Ensures smooth implementation of new technologies and vendor integrations by using their expertise on their assigned domains and interfaces
May conduct technical walkthroughs with software engineers to ensure technical feasibility and standards across departments.
Collaborates with operations support and other teams to ensure robust production operations

Qualifications:
Bachelor’s degree in computer science/information technology, or in a related technical field or equivalent technology experience.
Minimum 10 years of progressively responsible, post-baccalaureate work experience designing, developing, and implementing computer software projects utilizing open-source services framework




Minimum 10+ years Project Management experience
5+ years’ experience in Retail Systems, development, and delivery (highly valued)
Experience creating and executing implementation strategies for complex systems
Strong relationship management skills and understanding of organizational change management
Understanding of various delivery frameworks and practices (Waterfall, Agile, DevOps, Lean, etc.) and appropriate application of them
Ability to apply highly complex principles, theories and concepts of the technical discipline and provide solutions to a wide range of complex tasks, projects, and problem
Ability to determine estimates of effort and impacts for a variety of solutions and influence technical discussions and decisions
Experience in working with distributed Unix or Linux-based systems, J2EE Application Servers, clustered DB systems and source control systems
Strong organizational skills with the ability to track and prioritize numerous tasks and to coordinate activities with a high sense of urgency
Excellent presentation, verbal, written, interpersonal and listening skills
Strong interpersonal and leadership skills including collaboration, facilitation, and negotiation
Strong collaboration skills to achieve business goals collectively across broad teams
Challenges the status quo, champions change and influences others to change

Must-haves:
Acknowledges the presence of choice in every moment and takes personal responsibility for their life
Possesses an entrepreneurial spirit and continuously innovates to achieve great results
Communicates with honesty and kindness and creates the space for others to do the same
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure
Fosters connection by putting people first and building trusting relationships
Integrates fun and joy as a way of being and working, aka does not take themselves too seriously

📌 Technical Program Manager (Vasanthanagar)
🏢 Mastek
📍 Vasanthanagar