Inside Sales & Customer Support Executive

Location : Bengaluru | In office

Navson Technologies manufactures scientific equipment for customers in research and related fields. We are looking for an Inside Sales & Customer Support Executive to manage inbound enquiries, develop sales opportunities with existing customers, and help customers get timely support after a purchase.

This role suits someone who enjoys understanding technical customer needs, follows through consistently, and can keep sales and support activities organized in Salesforce.

Key responsibilities

Respond promptly to inbound enquiries and understand each customer’s application, requirements, and purchasing timeline.
Share relevant product information, prepare quotations, and follow up with customers through the sales process.
Identify opportunities to cross-sell suitable products or solutions to existing customers.
Maintain accurate customer details, opportunities, interactions, and follow-up tasks in Salesforce.
Act as a point of contact for post-sale questions and service requests,



coordinating with the appropriate internal team to resolve them.
Keep customers informed about the status of their enquiries, orders, and support requests.
Work with colleagues and dealers where needed to ensure smooth communication from initial enquiry through post-sale support.

What we’re looking for

Experience in inside sales or a customer-facing sales role.
Hands-on experience using Salesforce to manage leads, opportunities, and customer activity.
Strong written and verbal communication skills, with a disciplined approach to follow-up.
Ability to understand customer needs, explain product information clearly, and coordinate with technical colleagues.
A customer-focused approach to resolving questions and service issues.

Preferred experience
Prior sales experience with scientific, research, biotech, or biomedical equipment is preferred.
Work location: Bengaluru, on-site.

📌 Inside Sales & Customer Support Executive (Chennai)
🏢 Navson Technologies
📍 Chennai