- Conduct failure analysis on customer complaints to identify root causes and implement corrective actions.
- Manage warranty claims from receipt to resolution, ensuring timely processing and effective communication with customers.
- Collaborate with cross-functional teams to resolve complex issues related to seating systems, components, or manufacturing defects.
- Develop and maintain accurate records of warranty data for trend analysis, reporting, and continuous improvement.
Job Requirements :
- 2-5 years of experience in automotive industry or similar field.
- Robust understanding of warranty analysis, management, and root cause identification techniques.
- Proficiency in handling customer complaints through various channels (e.g., phone calls, emails).
- Experience working with seating systems design principles and manufacturing processes.
📌 Warranty Engineer (Pune)
🏢 Tata AutoComp
📍 Pune
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