We are hiring for CUSTOMER SUPPORT EXECUTIVE (BPO)
WORK FROM HOME
SALARY:13k CTC 10 k in hand
WORKING HOURS:9
WORKING DAYS: 6
SHIFTS: Rotational shift and off
REQUIREMENTS:
LAPTOP: i5/ryzen5 or above
GENERATION: 10 or above
WINDOW: 10 or above
WIFI
POWERBACKUP
HEADSET
Roles and Responsibilities
- Handle customer inquiries: Respond to customers through phone calls, emails, live chat, or social media.
- Resolve complaints: Understand customer problems, identify solutions, and resolve issues professionally and promptly.
- Provide product/service information: Explain features, pricing, policies, procedures, and other relevant information.
- Troubleshoot issues: Guide customers through basic technical or service-related problems.
- Maintain customer records: Document interactions, complaints, solutions, and follow-up actions in CRM or ticketing systems.
- Escalate complex cases: Forward unresolved or sensitive issues to supervisors or appropriate departments.
- Follow up with customers: Confirm that issues have been resolved and customers are satisfied.
INTERESTED CANDIDATE CAN CONNECT , SHARE RESUME , LAPTOP CONFIGURATION PHOTO AND WIFI PHOTO ON THIS: