Role & responsibilities

- Provide first-level IT support to employees for hardware, software, and technical issues.
- Troubleshoot desktop, laptop, printer, scanner, and other IT hardware issues.
- Assist with installation, configuration, and troubleshooting of Windows operating systems and software applications.
- Support employees with MS Office, Outlook, email, and basic application-related issues.
- Troubleshoot basic LAN, Wi-Fi, internet, and network connectivity problems.
- Assist in setting up computers, laptops, printers, and other IT equipment for new and existing employees.
- Maintain records of IT assets, hardware, software, and accessories.
- Assist in IT asset allocation, tracking, and inventory management.
- Identify and escalate technical issues that require higher-level support.
- Assist with routine IT maintenance, system updates, and troubleshooting.
- Support employee onboarding by preparing and configuring IT equipment.




- Maintain proper documentation of IT issues, resolutions, and assets.
- Follow IT security and company policies while handling systems and devices.

Preferred candidate profile

- Graduate or pursuing a degree/diploma in IT, Computer Science, Information Technology, Electronics, or a related field.
- Freshers are welcome to apply.
- Basic knowledge of Windows, computer hardware, networking, and troubleshooting.
- Basic understanding of LAN, Wi-Fi, IP addresses, routers, and network connectivity.
- Familiarity with MS Office, Outlook, and common software applications.
- Good problem-solving and troubleshooting skills.
- Positive communication and interpersonal skills.
- Willingness to learn and work in a fast-paced corporate environment.

📌 It Support Intern (Mumbai)
🏢 Ergode IT Services
📍 Mumbai