Job Summary

As a Client Delivery Manager at NTT DATA, you will lead cross-functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams. This role demands exceptional leadership, deep industry knowledge, a change agent mentality, and a proven track record in delivering complex digital IT solutions.

Responsibilities Operations

- Accountable for end-to-end delivery of NTT DATA services for a specific clients.
- Ensure adherence to contractual commitments.
- Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
- Develop and maintain Crisis Management/Disaster Plans.
- Implement project mitigation plans for yellow or red deliverables.
- Conduct Customer Governance meetings.
- Manage Outage/Escalation/Missed SLA incidents.
- Implement and execute automation and efficiency programs.
- Drive client improvement plans to enhance satisfaction.
- Utilize automation for repetitive tasks to boost performance and service quality.
- Possess a deep understanding of the delivery life cycle.

Financials
- Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
- Manage costs in alignment with annual operating plans and point of sale.
- Develop action plans to close forecast gaps.
- Manage account ramp-up/ramp-down resources efficiently.

Sales Relationship
- Collaborate with Client Executives to develop customer relationships and manage risks.
- Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
- Act as a strategic delivery advisor to the executive leadership team.
- Manage Sales Enablement, ensuring integration with delivery teams.




- Leverage broader NTT DATA capabilities and resources strategically.
- Interface with customer architecture teams and senior leadership on emerging technologies.

Governance
- Serve as the main contact for client operations leadership.
- Maintain effective communication with all stakeholders and cross-functional teams.
- Stay informed about global industry trends and their impact on IT services.

Organization
- Apply best practices in organizational change management.
- Solve large, enterprise problems through matrixed organizations.
- Guide delivery leaders to align service offerings properly.
- Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
- Coach and mentor a large team of delivery leaders responsible for daily client operations.

Qualifications
- Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
- 2+ years of experience in Vertical delivery.
- 5+ years of experience in transitioning application and infrastructure services.
- 5+ years of experience managing a highly leveraged service environment.
- Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services.
- SAP Basis and Application support experience.
- Experience in end-user services and security services.
- Digital Transformation experience leveraging AI to refine knowledge insights.
- Solid knowledge of and experience with ITIL Service Framework v4.
- Experience in IT support and production escalations, including incident response and change lifecycles.
- Excellent verbal and written communication skills.
- Willingness to travel to client sites as needed; current Visa and passport preferred.
- Ability to work across multiple time zones.

📌 Sys. Integration Sr. Specialist Advisor (Noida)
🏢 NTT DATA Business Solutions
📍 Noida