Location: Noida, Sector 63
Work Mode: Work from Office (WFO)
Working Days: 6 Days a Week
Preferred: Immediate joiner
Languages required : Kannada & Malayalam, or Tamil &Telugu;
Company WyzMindz Solutions Pvt Ltd
Eligibility Criteria
- Minimum 1 year of experience as a Customer Care Executive (CCE) in a Call Center/BPO.
- Candidates must be proficient in speaking Kannada & Malayalam,
- Tamil, or Telugu.
- Positive communication and interpersonal skills.
- Basic understanding of customer service processes and call handling.
Roles & Responsibilities
- Conduct quality audits of customer interactions, including calls, chats, and emails, as per defined quality parameters.
- Identify process gaps, compliance issues, and areas of improvement.
- Provide timely and constructive feedback to agents to improve their performance and quality scores.
- Prepare and maintain quality reports, audit records, and performance trackers.