Role & responsibilities :

Location-Only Bangalore and Noida

Work Mode: 5Days (WFO only)

Shift-Night Shift

NP-Only Immedidate joiner

Virtual interview Time and Date- 5Sep (12PM-3PM)

Interested candidate pls share [email protected]

Job description :

- The candidate should have positive communication skills.
- The candidate should not have any MTI
- The candidate should have the technical acumen for L1 support Engineer.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Advise users on an appropriate course of action.
- Monitor issues from start to resolution.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email




- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

📌 Virtual interview _Service Desk Engineer_5 Sep _(12PM) (Noida)
🏢 Infinite
📍 Noida