Customer Support Executive Hindi & English

Company: Emagn Solutions Private Limited

Number of Vacancies: 5

Experience Required: 3–4 Years

Employment Type: Full-Time

Job Summary

We are looking for experienced Customer Support Executives with excellent communication skills in both Hindi and English. The candidate should be confident, patient, customer-focused, and capable of professionally handling customer queries, complaints, service requests, and escalations.

Key Responsibilities

* Handle inbound and outbound customer calls professionally.

* Communicate effectively with customers in Hindi and English.

* Understand customer concerns and provide accurate solutions.

* Register product complaints, service requests, installation requests, and warranty-related cases.

* Handle angry or dissatisfied customers calmly and professionally.

* Resolve customer queries on the first call whenever possible.

* Coordinate with service centres, technicians, and internal teams for timely resolution.

* Follow up on pending complaints until final closure.

* Maintain complete and accurate customer interaction records.

* Update complaint status, follow-up dates, pending reasons, and remarks in the system.

* Respond to customer emails and online queries within the defined timeline.

* Escalate critical or unresolved cases to the concerned department.

* Ensure complaints are resolved within the defined TAT.





* Collect customer feedback after complaint resolution.

* Maintain high customer satisfaction and service quality.

Candidate Requirements

* Minimum 3–4 years of experience in customer support, call centre, or after-sales service.

* Excellent verbal and written communication skills in Hindi and English.

* Strong customer-handling and complaint-resolution skills.

* Ability to handle difficult customers with patience and professionalism.

* Valuable listening, problem-solving, and follow-up skills.

* Basic knowledge of MS Excel, email communication, CRM, or complaint-management software.

* Candidates with experience in consumer electronics, home appliances, e-commerce, or after-sales service will be preferred.

* Must be responsible, disciplined, and comfortable working with daily targets and performance metrics.

Key Skills

Customer Support, Customer Service, Inbound Calls, Outbound Calls, Hindi Communication, English Communication, Complaint Handling, Escalation Management, After-Sales Service, Email Support, CRM, Customer Follow-up, Service Coordination, TAT Management, and Customer Satisfaction.

*Preferred Candidate Profile*

We are looking for candidates who can take complete ownership of customer cases, communicate confidently, follow up regularly, and ensure satisfactory resolution without unnecessary delays.

📌 Customer Support Executive (Noida)
🏢 EMAGN SOLUTIONS
📍 Noida