- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process transactions, answer questions about products and services, and upsell relevant offerings.
- Maintain accurate records of conversations using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate.
Job Requirements :
- 0-2 years of experience in BPO or customer service industry.
- Solid knowledge of banking processes and procedures.
- Excellent communication skills with ability to handle high-pressure situations.
Want to apply ?
Pls contact HR Brinda at (phone hidden)
📌 Customer Service Executive (Gurugram)
🏢 Atain
📍 Gurugram
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