- Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
- Process transactions accurately and efficiently using CRM software (e.g. Salesforce).
- Collaborate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
- Meet or exceed performance targets for call handling time, quality scores, and first-call resolution rates.
Job Requirements :
- 1-3 years of experience in a similar role within the financial services industry.
- Excellent communication skills with ability to articulate technical information clearly over the phone.
- Proficiency in multitasking and prioritizing multiple tasks simultaneously while maintaining attention to detail.
- Basic computer literacy with proficiency in Microsoft Office applications (Excel) and CRM software.
📌 Customer Service Associate (New Delhi)
🏢 Ship Global
📍 New Delhi
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