Job Description Collection Manager
Industry: Wood Manufacturing & Trading
Position Title
Collection Manager
Department
Accounts & Finance / Credit Control
Reporting To
Finance Head / Director

Job Summary
The Collection Manager is responsible for managing overall collection and recovery operations of the company by ensuring timely collection of outstanding payments from customers. The role involves coordinating with sales, accounts, and customers to reduce overdue accounts, maintain healthy cash flow, and strengthen customer payment discipline in the wood manufacturing and trading business.

Roles & Responsibilities
Collection & Recovery Management

- Manage overall collection activities and recovery processes for outstanding payments.
- Follow up with customers for overdue invoices and pending payments.
- Ensure timely collections as per agreed payment terms and credit limits.
- Monitor customer aging reports and overdue outstanding accounts.

Customer Payment Follow-up

- Maintain regular communication with customers regarding payment commitments.
- Resolve payment-related issues in coordination with sales and accounts teams.
- Negotiate payment schedules and recovery plans with customers when required.
- Maintain professional customer relationships while ensuring timely recovery.

Coordination with Internal Departments

- Coordinate with sales team regarding customer payment status and outstanding balances.
- Work closely with accounts department for payment reconciliation and ledger verification.




- Coordinate with dispatch team to manage material dispatch as per payment status and company policy.
- Support management in credit control and customer account monitoring.

MIS & Reporting

- Prepare daily, weekly, and monthly collection MIS reports.
- Maintain customer outstanding reports, aging reports, and recovery status reports.
- Track collection targets and provide updates to management.
- Analyze overdue trends and recommend corrective actions.

Credit Control & Risk Monitoring

- Monitor customer credit limits and payment behavior.
- Identify high-risk accounts and escalate critical cases to management.
- Support implementation of effective collection and credit control strategies.
- Ensure compliance with company payment and credit policies.

Team Management & Process Improvement

- Guide and monitor collection executives or support staff if applicable.
- Improve collection processes and recovery efficiency.
- Ensure proper documentation of collection communication and commitments.

Required Skills

- Strong communication and negotiation skills
- Positive knowledge of collections, recovery, and receivables management
- Strong follow-up and customer handling ability
- Good analytical and reporting skills
- Knowledge of MS Excel, ERP, and accounting software
- Ability to handle pressure and collection targets

Qualification

- Graduate in Commerce, Finance, or related field
- MBA/Finance preferred

Experience

- 48 years experience in Collection & Recovery preferably in:
- Wood Manufacturing
- Timber Trading
- Building Material Industry
- Manufacturing Industry
- Distribution & Trading Business

📌 Collection Head (Delhi)
🏢 M/s Sita RamPvt.ltd
📍 Delhi