Job Summary

Welcome to SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Outstanding Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job The adventure begins right here, with you, at SITA.

Responsibilities

- Analyze the technical requirements and work on Solution design.
- Implementation and development of the requirements received for ITSM, ITOM, CSM, SPM Products and NowPlatform Capabilities and Integrations
- Ensure the requirements are delivered on time as per Sprint timelines.
- Document technical design and acceptance criteria for the requirements
- Configuration and Customization of ServiceNow platform by following the technical best practices and maintaining platform health.
- ServiceNow Platform upgrades and maintenance activities such as periodic cloning, features deprecation remediation, Patches, data import etc.
- Incidents support to restore all features and functionalities if any issue reported.
- Share and implement innovative ideas in align with our organization roadmap.

Qualifications

- Experience as a Mid to Senior ServiceNow developer with overall experience of 5+ Years
- Strong experience in implementing various IT Service Management modules like Incident Management, Change Management, Problem Management, Knowledge Management and Service Catalog




- Experience in configuring the Customer Service Management module and its features according to the requirements
- Experience with CMDB, Discovery and Event Management modules
- Must have a ServiceNow Certified Implementation Specialist
- Knowledge and experience of PPM and Resource Management applications
- Expertise in integrating ServiceNow with other third-party tools using Integration Hub and webservices
- Wide exposure on ServiceNow Implementation, Configuration and Customization following the technical best practices
- Hands-on experience in dealing with deployments using update sets
- Expertise in Custom module implementations
- Exposure on Regression Testing within ServiceNow
- Strong work experience and associated with activities like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
- Mentor and share technical knowledge/guidance of team
- Design technical solutions based on customer requirements
- Hands-on experience in developing Service Catalog items and workflows
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs etc.
- Experience in building and customizing Employee Center and Configuring custom topics in Virtual Agent.
- Familiarity with AI-driven workflows and automation
- Hands on experience with ServiceNow AI capabilities including Now Assist and Predictive Intelligence AI automations workflows and Virtual agent conversations

Skills

- ServiceNow
- Incident Management
- Change Management
- Problem Management
- Knowledge Management
- Service Catalog
- CMDB
- Discovery
- Integration Hub

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Expert ServiceNow Developer (New Delhi)
🏢 SITA
📍 New Delhi