Job Summary

Purpose: Responsible for service provisioning and the end-to-end lifecycle of a network security shared infrastructure SDWAN and other cloud security solutions.

Responsibilities

- Design and manage the complete lifecycle of network (LAN-wired/wireless & WAN) SDWAN and network security services shared infrastructure at airports/gateways from initial provisioning through to decommissioning, ensuring adherence to quality standards and operational efficiency.
- Implementation and deployment, and when needed or requested, providing expert support on incidents for airport network & security infra including LAN WAN firewall Versa SDWAN solution.
- Collaborate with cross-functional teams including GEOs to design, implement and optimize network services that meet organizational and customer requirements.
- Oversee the provisioning process for network & network security services ensuring timely and accurate deployment of services.
- Conduct regular performance monitoring and analysis to identify areas for improvement and ensure network services meet operational benchmarks.
- Implement changes and enhancements to network & network security services managing associated risks and ensuring minimal disruption to operations.
- Develop and maintain documentation for customer network, airport network security & shared infrastructure service configurations, processes and procedures to ensure consistency and compliance.
- Responsible to lead new customer POC documentation and create template for senior lifecycle or lifecycle engineers to manage during BAU.
- Support incident and problem management processes contributing to the resolution of issues affecting network services and facilitating root cause analysis.




- Lead the evaluation and adoption of new technologies and methodologies to enhance service provisioning and lifecycle management.
- Provide training and support to operational teams on network services and lifecycle management best practices.
- Available for on-call support to service operations teams when needed for complex incident support.
- Required to work in a 24/7 environment based on change or deployment calendar.
- Problem manager for migration improvements.

Qualifications

- Experience: Proven 8 to 10 years of experience in managing and optimizing the lifecycle of network services including provisioning, performance monitoring, and decommissioning.
- Hands-on experience in network service design, implementation and troubleshooting.
- Demonstrated ability to work cross-functionally with teams including technical, operational and customer-facing teams.
- Experience in implementing changes and enhancements to network services with a focus on minimizing operational disruption.
- Prior involvement in training and supporting operational teams on network service management best practices.
- Experience in evaluating and adopting new technologies and methodologies to improve service provisioning and management processes.
- Strong working knowledge of routing protocols: BGP, OSPF; and optional for EIGRP, RIP.
- Strong working knowledge of the following security protocols: VTP, STP, RSTP, PVST, HSRP.




- Experience in implementing and troubleshooting Cisco and Juniper routers, switches and firewalls (Cisco ASA and Palo Alto).
- Working knowledge of Datacentre switching e.g. Cisco Nexus, ACI.
- VERSA SDWAN will be an added advantage.

Education & Qualifications

- Educational Background: Bachelor's degree in computer science, information technology, network engineering or a related field.
- Relevant industry certifications (e.g. Cisco Certified Network Professional (CCNP), CompTIA Network+ or equivalent) are desirable.
- Security Associate level certification is mandatory.
- SDWAN Certification (Professional level) is must.
- Solid knowledge of network services lifecycle management including provisioning, monitoring and decommissioning.
- Understanding of network protocols, service models and service-level agreements (SLAs).
- Familiarity with network management tools and technologies.
- Ability to design and implement network services to meet both organizational and customer needs.
- Knowledge of incident, problem and change management processes in a network operations context.

Knowledge & Skills

- Functional Skills: Performance Measurement.
- Functional Skills: Collaboration.
- Functional Skills: Project Management.
- Technical Skills: Operations Monitoring & Diagnostics.
- Technical Skills: Configuration Management.
- Technical Skills: Technical Documentation & Writing.
- Technical Skills: Software Development.
- Technical Skills: Network Engineering.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Life Cycle Engineer/ Expert/ Specialist (New Delhi)
🏢 SITA
📍 New Delhi