About Veris

Veris is an AI powered workplace management and security platform used at 3,000+ sites across 22 countries. Our clients include companies like Deloitte, Barclays, EY, Bosch, and Adani. Our software manages how visitors and employees check in and move through office campuses.

The Role

We are looking for a Customer Success Manager to own our most important client relationships and drive satisfaction, adoption, and retention across a portfolio of enterprise accounts. This is a senior, relationship-first role. You are the person clients trust, the one who makes sure they succeed with Veris and stay with us for the long term.

You do not need to be a technical person. You do need to be genuinely AI-empowered: someone who uses AI tools to move faster, prepare sharper, and turn what used to take a team a week into something you deliver in a day. We want CSMs who let AI handle the grunt work of reporting, drafting, and summarizing, so their own time goes into what actually matters, the human relationship.

What You Will Do

- Develop and execute strategies to improve customer satisfaction, loyalty, and retention across your accounts
- Drive product adoption and help clients achieve their goals with Veris
- Onboard new enterprise customers onto the Veris platform
- Build and maintain strong relationships with clients across India and globally
- Schedule and run quarterly and annual business reviews, and prepare client MIS reporting
- Own renewals for your portfolio and flag risks early
- Monitor customer health metrics and drive process improvements
- Collaborate with cross-functional teams (support, product, engineering) to resolve client issues




- Work with management on streamlining the customer success operating model
- Share client feedback and feature requests back into the product roadmap
- Use AI tools (ChatGPT, Claude, Gemini) as a daily default: drafting client communication, preparing QBR decks and MIS, summarizing issues, and building repeatable processes that scale your own output
- Manage and coach a team of customer support agents to deliver exceptional customer service
- Travel to client locations across India and abroad regularly

Who You Are

- 3 to 6 years of experience in customer success, account management, or client relationships, with SaaS experience being essential
- A genuine people person. You build trust, read a room, and keep enterprise clients happy through good and difficult conversations
- AI-native in how you work. You already use AI tools to work faster and smarter, and can show us how
- Well-versed with technology: comfortable learning SaaS dashboards, mobile apps, and hardware basics, even though the core role is not technical
- Strong spoken and written English; local language fluency is a plus (Kannada for Bangalore, Marathi for Mumbai)
- Ownership mindset: you find the problem and fix it rather than waiting to be told
- Comfortable being on the move: client sites, commutes, and occasional travel within your region
- Bachelor's degree in a related field

What We Offer

- Market-competitive salary with fast growth tied to performance
- Ownership of relationships with some of India's largest companies
- A clear growth path into leading larger accounts and teams
- An employee-friendly, dynamic work environment

📌 Customer Success ManagerB AI SaaS) (Delhi)
🏢 Digicred Technologies
📍 Delhi