- Coach international voice process sales team to achieve targets and improve performance.
- Develop and implement effective training programs for new hires and existing staff.
- Analyze sales data to identify trends, opportunities, and areas of improvement.
- Collaborate with other departments to resolve customer complaints and improve overall customer satisfaction.
Job Requirements :
- 4-10 years of experience in BPO/Call Centre industry as a Sales Trainer or Coach.
- Robust knowledge of inbound calls handling processes and techniques.
- Excellent communication skills with ability to train diverse teams effectively.