Job Position : Service delivery Manager

Exp-Range-12 -20Years

Required Tech stack :Service Delivery Manager , Data center operation, IT Infrastructure Services, IT Service Management , Managed Services Delivery

Interview Date :

Interview mode :

Venue : Chennai

We are seeking an experienced Service Delivery Manager with a strong background in IT Infrastructure Services, IT Service Management (ITSM), Data Center Operations, and Managed Services Delivery. The ideal candidate will be responsible for ensuring high-quality service delivery, driving operational excellence, managing enterprise customers, leading cross-functional teams, and maintaining adherence to ITIL best practices.

Must Have :

- Minimum 10years of experience in IT Infrastructure Services.
- Minimum 4+ years of Service Delivery Management experience supporting enterprise customers.
- Solid experience managing Data Center and Infrastructure Operations.
- Proven expertise in ITSM and ITIL processes.
- Experience handling critical incidents, customer escalations, and governance reviews.
- Experience managing global onsite and offshore teams.
- ITIL Certification (Mandatory).
- Manage end-to-end service delivery for enterprise customers, ensuring compliance with SLAs, OLAs, and contractual commitments.
- Lead day-to-day IT Infrastructure Operations, including Data Center, Server, Storage,



Network, Cloud, and End User Services.
- Own and govern ITIL processes including Incident, Problem, Change, Release, Service Request, and Knowledge Management.
- Drive service governance through daily, weekly, monthly, and quarterly operational reviews.
- Facilitate CAB/ECAB meetings and ensure successful implementation of planned changes.
- Manage Major Incidents, business escalations, and executive communications during critical outages.
- Conduct Root Cause Analysis (RCA), Post Incident Reviews (PIR), and drive corrective actions.
- Develop and execute Continuous Service Improvement (CSI) initiatives and Service Improvement Plans (SIPs).
- Monitor and improve operational KPIs, SLA performance, CSAT, NPS, and service health metrics.
- Build strong relationships with customers, stakeholders, and business leaders.
- Manage vendor relationships and ensure delivery alignment across multiple service providers.
- Lead onsite and offshore delivery teams and ensure effective resource utilization.
- Support infrastructure transformation, automation, AI, and AIOps initiatives.
- Ensure compliance with security, audit, and organizational governance standards.
- Drive operational efficiencies through process optimization and automation.

📌 Service Delivery Manager (Chennai)
🏢 Tata Consultancy Services
📍 Chennai