Job Title: Customer Relationship Manager (CRM)

Department: Customer Relationship Management

Location: Chennai

Company: Casagrand Builder Pvt. Ltd.

NOTE : Kindly mention my name " Ramadoss " in the entry form or interview form and give me the call once you reach the office.

Key Responsibilities
Customer Handling

- Be the primary point of contact for customers post-booking until handover.

- Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.

- Coordinate welcome calls, site visits, and customer meets as part of relationship building.

Documentation & Handover

- Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.

- Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.

Coordination with Internal Teams

- Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.

- Coordinate for project updates, construction milestones, and possession timelines.

Customer Escalations & Service

- Handle customer escalations tactfully and ensure closure with utmost satisfaction.

- Work towards building loyalty through timely communication and proactive solutions.

CRM Systems & MIS

- Maintain accurate customer records in CRM tools/software.





- Generate regular MIS reports on customer interactions, escalations, feedback, and closures.

Feedback & Continuous Improvement

- Collect feedback during and after project handover.

- Suggest process improvements based on customer insights.

Key Skills & Attributes

- Strong communication and interpersonal skills

- Customer-centric approach with a problem-solving mindset

- Time management and multi-tasking ability

- Familiarity with CRM tools and real estate documentation

- High sense of accountability and ownership

Educational Qualification

- Graduate/Postgraduate in any discipline

- MBA in Marketing or Customer Relations preferred

Experience

- 1 to 6 years of experience in CRM, preferably in the real estate industry

- Prior exposure to residential or commercial property handovers, documentation, and customer engagement is highly desirable

Why Join Casagrand CRM Team?

- Be part of a dynamic and respected brand in South India

- Prospect to work on large-scale, premium real estate projects

- Fast-track career growth and exposure to customer excellence practices

Interested Candidates are requested to share your updated resume to [email protected] and call (phone hidden)

Thanks,

Ramadoss

📌 Tele Sales Executive (Chennai)
🏢 Casagrand
📍 Chennai