Work Mode : Hybrid ( Shift Timing: 5:30 am to 2;30PM OR 1PM to 10PM)
Cab Facility : Yes, Pickup and Drop, both
About the Role
We are looking for a Boomi Support Engineer to provide L2 application support for enterprise integrations across SAP and non-SAP applications. The role involves incident resolution, service requests, troubleshooting integration failures, and collaborating with cross-functional teams to ensure business continuity. The position supports UK & Ireland operations with 16x5 support and participation in an on-call rotation for critical incidents.
Key Responsibilities
- Monitor and troubleshoot Boomi integration processes and job failures.
- Analyze process logs, document logs, and error messages to identify root causes.
- Resolve incidents involving failed messages, data synchronization, and integration exceptions.
- Reprocess failed integrations while validating data integrity and processing sequences.
- Handle ServiceNow/JIRA incidents, service requests, and operational support tickets.
- Investigate API and integration issues involving SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, and other enterprise applications.
- Collaborate with application teams, third-party vendors, OEM support,
and L3 engineers for issue resolution.
- Participate in production triage calls and support deployment activities.
- Prepare Root Cause Analysis (RCA) reports and update runbooks and SOPs for recurring issues.
GCC_Boomi AMS_Proposal_Aug 2026.pdf
Required Skills
Boomi
- Boomi AtomSphere Platform
- Boomi Atom Cloud
- Boomi Molecule
- Process execution and troubleshooting
Integration Knowledge
- API troubleshooting
- REST/SOAP integrations
- Data mapping
- Message reprocessing
- Error handling
Enterprise Applications (Preferred)
Experience with some of the following:
- SAP ECC
- SAP EWM
- SAP Ariba
- SuccessFactors
- Oracle Service Cloud
- Snowflake
- Concur
GCC_Boomi AMS_Proposal_Aug 2026.pdf
ITSM & Collaboration
- ServiceNow
- JIRA
- Confluence
- Microsoft Teams
Preferred Qualifications
- Boomi Associate Certification
- Understanding of AWS fundamentals
- ITIL Foundation Certification
- Experience supporting production environments
What Success Looks Like
- Timely incident resolution within SLA.
- Accurate RCA documentation.
- Improved integration stability through recurring issue identification.
- Effective collaboration across business and technology teams.
📌 Boomi Support Engineer (Hyderabad)
🏢 GSPANN
📍 Hyderabad
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